MEM Open Jobs

If you are interested in future employment opportunities at MEM, please e-mail your resumé to employment@mem-ins.com. Learn more about our comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714.

Senior Software Developer

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION:
This is a Software Developer position. The Programmer’s role is to write, code, test, and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. The Programmer will also analyze and amend software errors in a timely and accurate fashion, and provide status reports where required.

ESSENTIAL FUNCTIONS:
The requirements listed below are representative of the knowledge, skill and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-Management Responsibilities

Assist developers, analysts, and designers in conceptualizing and development of new software programs and applications.
Assist in the preparation and documentation of program requirements and specifications.
Research and document requirements of program users.
Consistently write, translate, and code software programs and applications according to specifications.
Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
Administer critical analysis of test results and deliver solutions to problem areas.
Generate statistics and prepare and write reports for management and/or team members on the status of the programming process.
Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts.
Recommend, schedule, and perform software improvements and upgrades.
Liaise with network administrators, systems analysts, and software testers to assist in resolving problems with software products or company software systems.
Participates in code reviews.
Seeks training and developmental activities related to the industry.
Upholds and may assist with the development of standards, processes and procedures for the department.
Establishes and fosters relationships within the department.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
College diploma or university degree in the field of computer science or software engineering, and/or 3 years equivalent work experience.

Experience:

Working technical knowledge of programming languages, including Java, .Net, ASP, HTML, SQL, PL/SQL, Visual Basic, Crystal Reports.
Extensive database and operating systems experience with Oracle, Linux, Microsoft Windows.
Hands-on software troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Experience working both independently and in a team-oriented, collaborative environment.

Language Skills:

Strong written and oral communication skills.
Strong interpersonal skills.
Ability to read and comprehend basic/complex instructions given from written and oral sources.
Ability to write basic/complex correspondence.
Ability to effectively present information to top management, employees, the public.
Ability to read, write, speak and comprehend English fluently.

Mathematical Skills:

Ability to understand basic mathematical relationships and formulas.
Ability to understand and employ basic/complex accounting mathematics.

Reasoning Ability:

Ability to work with little or no supervision.
Ability to use common sense techniques in solving problems and proven analytical and problem-solving abilities.
Ability to solve complex logical problems.
Ability to use diplomacy and tact when dealing with problems.
Ability to identify problems and determine the best course of action for their resolution.
Ability to critically evaluate information for accuracy and usefulness in solving problems.
Ability to deal with problems involving several concrete variables in a variety of situations.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Computer Skills and Abilities:

Basic/expert level of knowledge of word processing software and presentation software.
Flexible and adaptable in regards to learning and understanding new technologies.
Technically proficient.
Keen attention to detail.
Highly self motivated and directed.
Ability to conduct research into software-related issues and products.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
Overtime hours may be required to meet project deadlines and provide after-hour support of business critical applications.

Licenses:
None required.

Linux Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION:
The Linux Administrator’s role is to implement strategies for and administer MEM’s Linux systems and networks. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects that support MEM’s Strategic Business Plan. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision. General and specific assignments are outlined below.

ESSENTIAL FUNCTIONS:

Perform job duties in accordance with MEM’s vision, mission and values.
Lead work unit planning functions. Provides supervisor and group members with recommendations on system software, hardware, processing needs; system enhancements and their corresponding impact on Linux systems, networks, telecommunications and IT security system effectiveness; provide input on the feasibility of option(s) being considered; and assists in the implementation plans, requirements and schedules.
Perform troubleshooting procedures to identify and correct basic and complex system hardware and software errors. Tasks include diagnostics, vendor or maintenance contractor contact where appropriate, remedial action, documentation of both the problem and its resolution, and communicating with the MEM staff for which the malfunction has an impact.
Confer with other systems personnel to discuss Linux, network or telecommunication software and hardware induced problems. Provides technical assistance in investigating and resolving complex problems using software and hardware monitors, utilities, tools and/or vendor assistance.
Interact and negotiate with vendors and contractors to secure hardware and software products and services and to resolve billing issues.
Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
Practice hardware and software asset management, including maintenance of hardware component inventory and related documentation and technical specifications information.
Provide support during non-standard business hours, which include early mornings, evenings, weekends & holidays in required circumstances and is on call 24 hours a day 7 days a week as needed or as scheduled.
Prepare standard operating procedures, including flowcharts and checklists for resolving end-user hardware requests and problems. Documents activities and changes.
Help manage and administer data center/computer room, UPS, HVAC and fire suppression system.
Provide backup support to the Systems and Security staff.
Provide 2^nd level technical support to the Help Desk within defined SLA requirements.
Ensure the confidentiality of all types of sensitive corporate and user data.
Assist in the design, testing, and implementation of the disaster recovery plan.
Prepare systems budget recommendations.
Continues to develop professional skills in the IS field through research, manuals, seminars, courses, etc.
Facilitate and manage small systems projects as needed.
Provide guidance and/or instruction to junior staff members.
Perform other duties and responsibilities as assigned.

ASSIGNED (Linux Administration):

Manage and administer all Linux systems, including hardware and operating systems and their corresponding or associated software.
Manage and administer communications and connection solutions, including local area and wide area networks, company web site, intranet, and Internet applications as it relates to Linux systems.
Monitor performance of Linux systems and its served devices. Use existing tools or write tools to assess performance statistics, summarize them, and raise alarms where appropriate.
Manage and administer application servers such as Boss, Tomcat and Cruise Control.
Recommend, schedule, and perform Linux software updates and upgrades.
Distribute and supervise Linux server storage space allotments.
Analyze Linux system or application usage and plan for growth or increases in hardware or software capacities.
Install and configure Linux messaging and print systems.
Administer and maintain Linux and associated software, end-user accounts, permissions, and access rights.
Perform Linux system backups and restores and maintains offsite storage and tape inventory.
Conduct research on network products, services, and standards in support of network procurement and development efforts.

QUALIFICATIONS:

Education:

A Bachelor’s degree in Computer Science or related field or a comparable combination of education and experience is required.

Experience:

Four years experience in computer or related industry that includes short-range planning, systems administration, and diagnosis and repair responsibilities; prior experience with medium to large enterprise environments that include multiple site locations.

Certifications/Designations:

Certification in one or more systems or technologies required.

Skills:

Extensive application support experience with systems and networking software, and networking protocols
Hands-on hardware and software troubleshooting skills
Ability to operate tools, components peripherals, and testing accessories
Project management skills
Proven analytical and creative problem solving skills
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Proven written and oral communication skills
Proven listening and interpersonal skills
Proven experience with core software applications including Excel, Word, Visio and MS Project
Keen attention to detail
Ability to communicate ideas in both technical and user-friendly language
Self motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Strong organization skills
Ability to successfully work in a team-oriented, collaborative environment

Language Proficiency:

Must be able to read, write and speak English fluently. Must possess excellent oral and written communications skills. Must speak clearly in person and over the telephone.

Physical Demands:

A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects. A person in this position must have stamina to work extra hours when necessary, including evenings and weekends. Travel may include MEM’s branch offices as well as to vendors or conferences and training. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

License:

None

Onsite Nurse Case Manager

Full-Time-Kansas City

PRIMARY OBJECTIVE OF POSITION:
The role of the Case Manager is to assure that patients have access to quality, cost effective heath care, and to assist in the assessment, development and coordination of a proactive plan in order to ensure the best outcome for the work injury. The role of case manager addresses early return to work and coordinates the return to work with the policyholder, the treating physician and the claims representative. The nurse case manager will facilitate a safe, effective, early return to work.

These job duties are accomplished primarily through ongoing personal contact with all parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performs job duties in accordance with MEM’s vision, mission and values
Identifies and screens potential cases for possible case management based on MEM Step Criteria for Case Management Referral
Collects/assesses data from referral source and medical treatment providers
Accepts case management assignments based on own education, experience and areas of expertise
Initiates either personal or telephonic contact with the injured employee, policyholder, therapists and medical providers as per the claims standards
Initiates and develops ongoing communication with providers of treatment in order to promote quality care that is medically necessary, for the best possible outcome for the work injury
Coordinates and manages medical treatment plan
Obtains detailed initial health history and from injured worker
Obtains detailed job description from injured worker and policyholder
Identifies services and treatment options medically necessary to provide/promote quality care for the work injury
Reviews treatment plan with all involved participants
Acts as advocate for patient’s needs when indicated within the confines of the workers compensation system
Identifies and explores gaps or inadequacies in treatment plan in order to avoid fragmented medical treatment
Develops individual medical treatment plan for specific patient’s needs
Maintains confidentiality of information and obtains appropriate consents/authorizations
Evaluate the injured worker’s potential for return to work and how that may impact the rehabilitation process. Taking into consideration socio-economic factors, education, and vocational history
In cooperation with the medical service providers, the injured worker and the policyholder, establish a return to work target date. Wherever possible and consistent with sound medical judgment, search for light duty options to return the injured employee to safe, gainful employment as soon as possible
Establishes relationship with injured worker, family, and medical providers to achieve optimal outcomes
Work closely with all parties to effect maximum medical improvement while controlling costs and maintaining quality of care
In cases where the injured worker cannot return to the former job, makes appropriate recommendations regarding vocational rehabilitation to the claims representative
Maintains communication with all the parties involved in the claim
Makes appropriate recommendations and establishes achievable goals for all parties to the claim
Updates all participants as necessary regarding any treatment plan changes
Maintains and records case management activity
Documents activity on the medical management screen within the appropriate array within the ClaimsCenter system
Accomplishes ongoing documentation within the current claim’s standard
Communicates activity concerning the medical treatment plan and early return to work issues to all parties involved in the claim
Includes accurate cost analysis when closing claim to nurse case management and documents cost savings when realized
Maintains ongoing communication with supervisor
Updates supervisor in meetings, as scheduled or impromptu meetings, regarding any injured workers status
Consults with supervisor when direction is required on a case or when sensitive issues regarding the case or injured worker arise
Represents MEM in professional activities in the health care community, and internally
Attends conferences, seminars, and when requested, performs calls/meetings with policyholders or producers
Works in the office and serves as a resource to claims representatives and other staff members at MEM
Works with claims representatives and other staff members to discuss or educate on them on the concepts of nurse case management
Explains and demonstrates nurse case management programs to customers, as requested
Acts as a mentor for less experienced and newly hired nurse case managers
Obtains and utilizes information pertaining to all facets of position responsibilities
Keeps a current file of articles, community resources and in-service information pertaining to nurse case management and health care resources
Attends, or is responsible, for presenting information when asked during staff meetings

Management Responsibilities

Calendar/daily activities/travel for appointments/medical treatment
Reviewing/management of medical records and information
Interpersonal/written communication between all parties of the claim concerning medical treatment/return to work
Coordinates/manages medical treatment plan for the work injury
Early return to work issues for the injured worker
Communication with supervisor/manager
Obtaining continuing educations units required for licenses/certifications

Non-Management Responsibilities

Answering/returning telephone calls
Faxing information to parties of the claim
Data entry into claims system
Email communication
Researching medical information

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Associate nursing degree/Graduate of a diploma RN program or Bachelors Degree in nursing
Certification in Case Management from the Case Management Society of America or similar certification or eligibility to obtain

Experience:

At least three years of nursing experience is required in Medical/Surgical areas. A background in Home Health is applicable
Five years insurance case management experience preferred

Designations/Certifications:

Certification in Case Management from Case Management Society of America preferred
Other certifications considered

LICENSES

Current unencumbered RN license from the Missouri State Board of Nursing or an unencumbered RN license from a compact state
Current/Eligibility for Missouri State Drivers license

COMPUTER SKILLS AND ABILITIES:

Basic/expert level of knowledge of word processing, excel software and presentation software

Night Batch Operator

Part-Time-Columbia

MEM is looking to fill a Night Batch Operator position on a temporary basis for six to nine months, with the potential for a full-time position. The ideal candidate is an IT student looking to gain experience and work part-time.

Hours are Monday through Friday, 7-11 p.m. with additional hours during end of month or end of quarter batches for an approximate total of 85 hours per month. Responsibilities include:

Monitoring nightly batch processing
Working with Software Developers and DBAs to resolve batch issues
Filling printers with paper in preparation for batch printing
Monitoring and distributing batch print
Simple routine maintenance on printers
Assisting with other IT activities as needed and as time permits